Chicago’s Dogs and Cats Have Grown Up Here Since 1998

Same Family. Same Neighborhood. Since 1998.

Your Best Friend’s Best Life Begins Here

Pet Care Plus has cared for Chicago’s dogs and cats through every stage of their lives — from a puppy’s first groom to a senior’s most comfortable stay — always here in the West Loop, under the same ownership, since 1998. We’re neighbors who happen to be experts. Come see for yourself.

What Makes Pet Care Plus Different

Most pet care in Chicago sounds the same online. What actually sets a facility apart is what’s behind the care, how the resort is designed, how the team is trained — and what you can see on a tour. Here is what sets us apart.

Owned by the Same Family Since 1998

Pet Care Plus has been owned and operated by the same family since the day it opened — at the same West Loop address, to the same standard, for almost 30 years. When you trust us with your companion, you can trust you are getting those years of experience. That kind of continuity and expertise isn’t something you can manufacture. It’s something you earn, one family at a time, over decades.

Care for Every Stage of Life

A puppy needs structure, gentle first experiences, and a caring presence. A senior needs quiet, softer handling, and someone who notices the small things. Many facilities are built for one kind of dog — young and high-energy. We’re built to care for your animal through their whole life, and to grow with them as their needs change.

A Pet Resort Designed with Your Pet in Mind

350 N. Laflin St. began as an empty shell. Every decision in the build answered a single question: how does this make our care better? Five independent air-handling systems, so air — and illness — can’t travel from one area to another. A 15,000-gallon in-ground heated saltwater pool. Private suites built for genuine rest. These are features that were incorporated to provide the very best care possible.

An Open Door, Always

Tour any time during business hours — no appointment needed. Clients have live webcam access throughout their pet’s stay during normal business hours. We are happy to provide this because we’re proud of what you’ll see.

What to look for

Pet Care Plus

Typical pet care

15,000-gallon heated saltwater pool

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Five independent air-handling systems

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Staffed 24/7, 365 days a year

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Same family & ownership since 1998

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On-site parking

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Open-door tours, any time

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Live webcams during your pet’s stay

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Care designed for every life stage

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Services Overview

Dog Boarding

Overnight stays in a purpose-built facility, staffed around the clock, every day of the year. Because exceptional care doesn’t end at bedtime.

Explore boarding →

Dog Daycare

Structured play, thoughtfully grouped and built around real engagement — not just a place to tire your dog out.

Explore daycare →

Grooming & Bathing

Full-service grooming and bathing with a wellness observation built into every visit. As part of all grooms and baths we check the whole dog — coat, skin, nails, ears, teeth — and share what we notice.

Explore grooming →

Cat Boarding

Quiet, feline-dedicated accommodations, away from the noise. Because cats deserve care designed for cats.

Explore cat boarding →

Puppy Socialization

The first months shape everything. Our program builds the confidence a puppy carries for life.

Explore puppy socialization →

Dog Training

Delivered by our trusted training partner. A balanced approach with options for any age, temperament, and goal.

Explore training →

Learn more about our approach to caring for our guests

From our community

What Chicago pet families say.

      EXCELLENT  
   Based on 302 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Samantha Krawitz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Took our puppy here for daycare last week. We loved that PetCare shared updates and report Card on her during the day. Everyone was so kind and genuinely cared about the pets they took care of. Wonderful experience, we will be booking with them again.
  
 
      Posted on Google  
   
   Kelly 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our dog Teemo regularly gets haircuts here!
His usual groomer, Gina, always makes sure he is properly cared for. And he looks so spiffy with the new handkerchief they give him every time.

Wait times can be a bit long though, and sometimes you need to leave your dog there for a long time for a haircut (4-6 hours).
  
 
      Posted on Google  
   
   Frederick Fret 
 
 
 
 Trustindex verifies that the original source of the review is Google. I cannot say enough great things about Pet Care Plus. From the moment you walk through the doors, you can feel the culture of care, kindness, and professionalism they have created. This is not just a business that watches dogs, it is a place that genuinely loves and values every little puppy that comes through their doors.

Jennifer, the owner, has built something truly special. Her leadership and heart for both the animals and the people around her are obvious in every interaction. You can tell the team is cared for, supported, and encouraged, and that positive culture flows directly into the way they treat every pet. It is rare to find a place where the staff is this attentive, patient, and genuinely excited to see your dog each day.

As a pet owner, there is incredible peace of mind knowing your dog is in a safe, loving, and uplifting environment.

Chicago is lucky to have a place like Pet Care Plus. Highly recommend to anyone looking for people who will truly care for their pets like family.
  
 
      Posted on Google  
   
   Nicole Andree 
 
 
 
 Trustindex verifies that the original source of the review is Google. We cannot say enough amazing things about Pet Care Plus and the incredible care they provided for our dog, Kimble, while we traveled across the world for our honeymoon. Leaving your fur baby behind for that long is never easy, but the team made us feel completely at peace from the very beginning.

One of the things that stood out immediately was that they allowed us to tour the facility before boarding. That transparency and care made such a difference in helping us feel comfortable and confident in our decision.

The staff also took the time to help us fully customize Kimble’s stay to best fit his personality and needs. They walked us through package options and helped us add things like private swims, additional walks, and grooming to make his stay as enjoyable and comfortable as possible.

Kimble has a pretty rigorous medication schedule, and handling that properly was one of our biggest priorities when choosing a boarding facility. The team handled it flawlessly, which gave us so much peace of mind while we were overseas.

What truly brought me to tears, though, was the level of compassion they showed when Kimble got nervous and started hunger striking a bit. Instead of just noting that he wasn’t eating, they actually took the time to hand feed him twice daily to make sure he was cared for and comfortable. That kind of love and attention goes so far beyond standard boarding care, and it meant the world to us.

Another highlight of every single day of our trip was receiving Kimble’s daily report card. Seeing photos of him and hearing little updates about his day genuinely became one of the best parts of our honeymoon.

When we picked him up, he smelled AMAZING, was so fluffy and handsome after his grooming appointment, and even came home wearing the cutest little bandana. They also gave us an adorable goodie bag for his first stay, which was such a thoughtful touch.

This team truly treats your pets like family, and we are beyond grateful for the care, kindness, and love they showed Kimble. We would recommend them to absolutely anyone looking for a boarding facility they can fully trust.
  
 
      Posted on Google  
   
   Jennifer Nalewski 
 
 
 
 Trustindex verifies that the original source of the review is Google. gina has groomed my dog remi since she stared going to the groomer she does an amazing job
  
 
      Posted on Google  
   
   Jackeline Athanas 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had our pup Lux stay at Pet Care Plus for their three-week Board & Train program, and he truly had the time of his life! We could see it ourselves by checking the cameras they provide for pet parents to watch their dogs play throughout the day. That’s one feature I absolutely love and always tell people about, since so many places don’t offer it. The staff is incredibly kind, helpful, and clearly experts when it comes to working with dogs. We felt so comfortable leaving Lux in their care and are already booking our next boarding!
  
 
      Posted on Google  
   
   Heide Hirschtick 
 
 
 
 Trustindex verifies that the original source of the review is Google. Returned another time to Pet Care Plus for our dog’s grooming
We had Caila again
Sweet kind insightful
Ray felt so soft

People Love Us on Yelp
Homebase Top Workplace
Sploot — Best Boarding Chicago

From our community

Featured Posts.

Stay connected with the Pet Care Plus community — follow us for offers, events, care tips, and a look behind the scenes.

See the Resort Plan a Visit

Happy dogs running and playing together at Pet Care Plus Resort & Spa in Chicago's West Loop

Your best friend’s best life begins here

Come see for yourself.

Whether you just brought home a puppy or you’re walking alongside a senior companion, we understand this stage — because we’ve cared for every stage, since 1998. We’d love to meet your pet.

New to Pet Care Plus?

Tell the team what kind of care you need and about your pet and let us guide the right next step for boarding, daycare, grooming, training or cat care.

Schedule a Tour New Client Reservation

Returning clients can keep using the existing booking portal. New families start here so the team can review fit, records, and timing before the first stay.

Plan your visit

Pet Care Questions

What pet care services does Pet Care Plus offer?

Pet Care Plus provides dog boarding, dog daycare, dog grooming, and cat boarding at 350 N. Laflin St. in Chicago's West Loop.

How do new clients request boarding?

New boarding clients start with the New Client Reservation form. The team reviews the request and confirms availability and next steps. Submitting a request does not confirm a reservation. Returning clients can use Goose for boarding.

Where is Pet Care Plus and how can I contact the team?

Pet Care Plus is at 350 N. Laflin St., Chicago, IL 60607, in the West Loop. Call (312) 397-9077 or visit the contact page for directions and help planning care.

Plan your visit

Hours of Operation

Drop Off & Pick Up Hours

Monday – Friday: 6:45am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: 10:00am – 3:00pm

Extended Hours

Early Drop Off

Monday – Friday: 6:00am – 6:45am
Saturday: 7:00am – 9:00am

Late Pick Up

Monday – Friday: 7:00pm – 9:00pm
Saturday: 4:00pm – 9:00pm
Sunday: 3:00pm – 9:00pm

Lobby Hours

Available for calls, tours, and to assist you in person.

Monday – Friday: 8:00am – 6:30pm
Saturday: 9:00am – 4:00pm
Sunday: 10:00am – 3:00pm

*Daycare pickups after 6:30pm incur a $7 fee. No other late-pickup fees apply.